Welcome to delmarfansoffer. Here are answers to common questions about ordering, shipping, returns, refunds, and contacting us.

Q: Where do you ship?
A: We ship to the contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, or international addresses.

Q: How much is shipping?
A: Shipping is free for all orders shipped to the contiguous United States.

Q: How long does it take to process my order?
A: Orders are usually processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays in the United States.

Q: How long does delivery take after shipment?
A: Delivery within the contiguous United States normally takes 3–5 business days after the order ships.

Q: Which carrier will deliver my order?
A: We use major national carriers. The carrier is selected at shipment based on the destination, package size, and service level. The carrier name may vary.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.

Q: What is your return window?
A: You may request a return within 30 calendar days from the delivery date.

Q: What condition does an item need to be in for return?
A: The item should be unused and kept in its original packaging, with all parts and accessories included. If the return is due to a quality issue, contact us first so we can review the issue and provide return instructions.

Q: Do I have to pay for return shipping?
A: No. Return shipping is free for approved returns, and we do not charge a restocking fee.

Q: How long does a refund take?
A: After we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent back to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund.

Q: How can I contact delmarfansoffer?
A: You can email info@delmarfansoffer.com, call +1 802-860-4403, or use the contact form at the bottom of the Contact Us page. Our service hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time.